Customer service
Email or write to us. We are engineers who sell lighting control, so you reach someone who knows the products.
How would you like to get in touch?
Every route reaches the same team. Pick the one that suits your question.
Weekdays 08:00–17:00. Closed on public holidays.
We ship continuously across Scandinavia.
Order history and invoices are available when signed in.
Write to us
Describe your question and we will get back to you. If it concerns an existing order, include the order number in your message.
How to get an answer fastest
- Returns are not handled here. Start the return in the returns form and you get a return number and instructions right away.
- Include the item number or product name when your question concerns a specific product.
- If it is urgent during an ongoing job, email us directly at support@lightcontrolgroup.com.
Frequently asked questions
The answer is often here. If your question is not covered, the form below is the fastest route.
Sign in and go to Invoices in your account. All invoices linked to your company are there, and can be downloaded as PDF.
No. We sell to businesses and prices are customer specific. Apply for a business account to see your own terms and order directly.
We ship continuously and most orders arrive within a few working days. The exact lead time depends on the product and destination, and is shown at checkout.
Sign in and create a return under Returns in your account, so it is linked to the right order. For transport damage or a wrong delivery, use the form below instead and we will sort it manually.
Yes. Tell us what the installation needs to handle and our engineers will look at the setup. For larger projects we review network segmentation, gateways and scenes before you order.