Privacy policy

How we process personal data, and what rights you have.

Last updated: 25 August 2026

Data controller

LC Group Sweden AB, company reg. no. 559584-4464, is the controller for the processing of personal data on this website.

What data we process

We process personal data that you provide to us and data generated when you use the website, the portal or our services.

This may include:

Contact and account data: name, email address, telephone number, job title, login details and the company you represent.
Company data: company registration number, VAT number, invoicing address, delivery address and customer-specific account information.
Order and transaction data: orders, invoices, deliveries, returns, complaints, warranty cases, project references and customer service cases.
Communication data: emails, messages, support requests and other communication with us.
Marketing data: newsletter subscriptions, marketing preferences and interaction with marketing communication.
Technical information: IP address, device information, browser information, log data, cookie identifiers and information about how you use the website and portal.

We do not intend to process sensitive personal data on the website or in the portal. You should not submit sensitive personal data in free-text fields, order comments, support requests or similar functions.

Purposes and legal basis

We process personal data for the following purposes:

Account applications and customer administration

We process contact, company and account data to review account applications, create customer accounts, manage user access and administer the customer relationship.

Legal basis: performance of a contract with the company you represent and our legitimate interest in managing business customer relationships.

Orders, deliveries and invoicing

We process order, delivery, invoice and transaction data to handle orders, fulfil deliveries, provide order confirmations, manage backorders, issue invoices and administer payments.

Legal basis: performance of a contract with the company you represent, our legitimate interest in fulfilling orders, and legal obligations relating to accounting and tax.

Support, complaints, returns and warranty cases

We process contact, order and communication data to provide customer support, handle returns, complaints, warranty cases and other service matters.

Legal basis: performance of a contract with the company you represent and our legitimate interest in handling customer service matters.

Accounting, tax and statutory obligations

We process invoice, payment and accounting-related data to comply with legal obligations, including bookkeeping, tax reporting and other statutory requirements.

Legal basis: legal obligation.

Marketing and newsletters

We process contact details and marketing preferences to send newsletters, product updates, invitations and other relevant marketing communication.

Legal basis: consent, or our legitimate interest in sending relevant B2B marketing within an existing customer relationship.

You can unsubscribe from newsletters and marketing emails at any time.

Website development, security and statistics

We process technical data to operate, secure, troubleshoot and improve the website and portal, including statistics, fraud prevention, performance monitoring and error handling.

Legal basis: our legitimate interest in maintaining a secure and functional website and portal.

Cookies

We use cookies and similar technologies to make the website work, remember your choices and, with your consent, for statistics and marketing.

You choose which cookie categories you accept when you first visit the website. You can change your choices at any time through the Cookie settings link at the bottom of the website.

Necessary cookies are used to provide core website and portal functionality and cannot be disabled through our cookie settings.

Who receives the data

We may share personal data with suppliers and partners who need the data to provide services to us or to fulfil our obligations to you.

This may include:

Website, hosting and platform providers, including Avvyr.
Business system providers, including Fortnox.
Logistics partners and fulfilment providers, including Flinkenberg and systems used by Flinkenberg, such as Visma.
Carriers and transport providers.
Payment, credit assessment and debt collection providers, where applicable.
Email, marketing and analytics tools, such as Klaviyo if used.
IT, security, accounting and professional advisory providers.

Suppliers who process personal data on our behalf act as processors and may only process personal data according to our instructions.

Data may also be disclosed where required by law, court order or a decision by a public authority.

Transfers outside the EU/EEA

We aim to process personal data within the EU/EEA.

Where a supplier processes personal data outside the EU/EEA, the transfer is made on the basis of an adequacy decision, the European Commission's standard contractual clauses or another lawful transfer mechanism, together with any supplementary safeguards required under applicable data protection law.

How long we keep the data

We keep personal data for as long as it is needed for the purpose for which it was collected.

Account and customer relationship data is normally kept for the duration of the customer relationship and up to twenty-four (24) months thereafter, unless a longer period is required for legal claims, accounting or other legitimate purposes.
Order, invoice and accounting records are kept for seven (7) years in accordance with Swedish accounting law.
Support, complaint, return and warranty case data is kept for as long as needed to handle the case and any related legal or warranty obligations.
Newsletter and marketing data is kept until you unsubscribe or object to further marketing.
Cookie and analytics data is kept in accordance with the cookie settings and applicable retention periods for each cookie category.

Your rights

Under the GDPR, you have the right to:

request a copy of the personal data we process about you,
have inaccurate personal data corrected,
request deletion of personal data when it is no longer needed and we have no legal obligation or legitimate reason to keep it,
request restriction of processing,
object to processing based on legitimate interest,
receive personal data you have provided in a machine-readable format where applicable,
withdraw consent, without affecting processing carried out before the withdrawal.

To exercise your rights, contact us at support@lightcontrolgroup.com.

We may need to verify your identity before handling your request.

Complaints

If you consider that we process your personal data incorrectly, you may lodge a complaint with the Swedish Authority for Privacy Protection, IMY.

Website: imy.se

Changes

We may update this privacy policy from time to time.

The latest version is always published on this website.